An ambiguous complaint / Round 1 of 5
Demo

What do you see, and what are you already interpreting?

The point is not to defend your first interpretation. Your task is to justify the next step based on what is known now.

  1. 01Notice
  2. 02Ask
  3. 03Assess Risk
  4. 04Act
  5. 05Follow Through
Training scenario / fictional · Attempt pinned to version 1.0.0

A complaint arrives. Classify the statements.

  1. R1 · confirmed in the scenario · CustomerThe customer received 20 units instead of 200.
  2. R1 · accountThe agent surely entered the order incorrectly.
  3. R1 · accountThe error may have happened in the warehouse.
  4. R1 · accountWe do not know what the order confirmation says.
  5. R1 · account · CustomerThe customer says they ordered by phone; the system shows an e-mail order.
Classify each statement
Confidence

1 — very low, 5 — very high

We do not assess the person. We assess the quality of the reasoning.

We do not assess the person. We assess the quality of the reasoning.